Refund Policy

This Refund Policy applies to Steps purchased on StepUnfold using Apple Pay, Google Pay or Cash App Pay. Charges appear on your statement as STEPUNFOLD.

1. Partially used Steps

If some of a purchase has already been spent, we may issue a prorated refund for the remaining unused balance, at our discretion, less any payment processing fees already incurred.

2. Abuse, fraud, and chargebacks

We may decline refund requests that appear abusive, fraudulent, inaccurate, or connected to a breach of our Terms of Service. If a payment dispute or chargeback is filed with your bank or payment provider, we may suspend access to the disputed Steps and your account while the matter is investigated.

3. Unused Steps

If you bought a pack and have not spent any of it, you may request a full refund within 14 days of purchase by emailing [email protected] with your order details.

4. Not eligible for refund

• Signing up grants no Steps. Where we credit Steps to put right a technical fault, those Steps are non-refundable and hold no monetary value.
• Accounts terminated for breaching our Terms of Service are not eligible for refunds.

5. Cases we review

We review requests involving unauthorised transactions, duplicate charges, technical errors during checkout, or Steps that were not delivered after a completed transaction. Contact us within fourteen (14) days of the transaction date, with enough detail to identify the purchase — the email on your account, the approximate date, the plan name, and the amount.

6. How refunds are processed

Approved refunds go back to the original payment method through our payment processor. Depending on that method — Apple Pay, Google Pay or Cash App Pay — and your financial institution, refunds typically appear within 5–10 business days.

7. When the result falls short

If you are not satisfied with a particular result, tell us — we look at these case by case rather than turning them away automatically. Send the transaction date, the feature you used, and what fell short of what you expected.

Where the shortfall came from a problem on our side, or the output clearly did not meet a reasonable standard, we will refund the amount in question or restore the Steps spent. AI output does vary between runs and is not guaranteed to be accurate or complete, so we cannot promise a refund on that basis alone — but we will explain our reasoning either way.